Shipping Policy

1. Where are you shipping to?
We are shipping to the following countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, and more
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, and more

If any other areas outside of the above, please contact us at: support@myshinebox.com

2. Where are you shipping from?
Orders will be shipped from our warehouse in HongKong or directly from our factories located in Mainland China.

3. What's your shipping method?
Your orders will be shipped by international express service or postal service. The shipping method may vary for different countries. All packages will be shipped with tracking numbers so you can track the delivery status in time.

4. What’s the shipping charge?
We offer free standard shipping on orders over $69. When placing your order, select your country and shipping cost will be automatically applied. Please note that shipping to some remote regions or areas may cause extra charges and if extra charges incurred, that would be borne by buyer.

5. Are Customs Charges included?
Customs Charges are NOT included. According to your local customs regulation, duty fees and taxes may apply. The amount of duties and taxes vary by your local country. All costs incurred by the customs are borne by buyer.

6. How do I change my shipping address?
If you’d like to change the shipping address, please contact our support team and we will try our best to update your address.

7. How long will it take for the delivery?
Shipping and delivery will be arranged depending on the specific address and areas. We will send you a tracking number by email after your parcel leaves the warehouse.
Usually, it takes about 7-14 business days for International shipping and delivery.

8. What if I refuse delivery?
Refused packages and those that are not received due to negligence on the part of the recipient, are refunded once received by our warehouse, less the cost of shipping to and from the destination address, as well as any applicable duties and taxes.

Please Note: In some situations, the return charges might be surprisingly high, so we suggest do not refuse package.